Frequently Asked Questions

QUESTION: What happens if I do not return the rental car on the due date? Learn More

ANSWER:


If your vehicle is not returned on or before your due date, we will continue to obtain additional funds on the card presented at the time of rental. These funds may be charged and/or deposited at any time. It’s perfectly fine if you choose not to return the car on or before your scheduled return date, provided you contact us and have an extension successfully completed. On or before the due date you can either submit an online request at budgetkc.com/extension or call the phone number on your rental contract.  A service extension fee will apply and your original per day rental rate may change.  If within 7 hours of your original scheduled return time you don’t call to extend your rental, a late fee will apply.


QUESTION: Do you have a frequent renter program? Learn More

ANSWER:


Yes, Betterway Rewards is the official frequent renter loyalty program of Budget Kansas City. For more information, please visit our Frequent Renter page.


QUESTION: Does Budget have a Lost and Found department? Learn More

ANSWER:


Each year the Budget team finds hundreds of cell phones, CDs, sunglasses and other personal items in our vehicles, and in our rental locations. If you’ve left a personal item behind, please call us at (816) 243-5757  or complete and submit our customer service email form. Renters are responsible for their own personal items, and we highly recommend that you report any lost belongings at your earliest convenience. While we can’t promise the return of lost items, we’ll do our best to help you.


QUESTION: How do I join your email list to find out about your current specials? Learn More

ANSWER:


Sign up for Budget Kansas City emails for rental deals and special promotions.


QUESTION: Does my own insurance protect me in the event of an accident? Learn More

ANSWER:


Given the vast number of insurers and policies, it is extremely difficult for us to know which entitlements accompany your given policy. We strongly recommend that you contact your insurance company to verify your coverages before renting a car. In the event you do not have proper protection, Budget sells a variety of protection coverages for your rental.

Learn more about the types of coverages that you’ll be offered when you reserve online or pick up your vehicle. (Prohibited used of the rental vehicles will void optional coverage protections.)


QUESTION: What are blackout dates? Why am I getting this error message? Learn More

ANSWER:


Blackout dates are dates when special discounts or promotions are not available. These dates typically fall on or around major holidays or other peak travel seasons.


QUESTION: What is your policy regarding credit/debit cards? Learn More

ANSWER:


While most major car rental companies do not accept debit cards, Budget Kansas City will accept a debit card with a valid driver’s license, third form of identification and proof of address. For more information, call us at (816) 243-5757 or read our Terms and Conditions.


QUESTION: What is the age requirement to rent a car? Learn More

ANSWER:


You have to be 25 years old or older to rent a vehicle from Budget Car and Truck Rental of Kansas City. If you are at least 21, you are still able to rent, but will pay a Young Adult Driver Fee of $27.00 per day extra. Other requirements and vehicle restrictions may apply.

What happens if I do not return the rental car on the due date?

If your vehicle is not returned on or before your due date, we will continue to obtain additional funds on the card presented at the time of rental. These funds may be charged and/or deposited at any time. It’s perfectly fine if you choose not to return the car on or before your scheduled return date, provided you contact us and have an extension successfully completed. On or before the due date you can either submit an online request at budgetkc.com/extension or call the phone number on your rental contract.  A service extension fee will apply and your original per day rental rate may change.  If within 7 hours of your original scheduled return time you don’t call to extend your rental, a late fee will apply.


QUESTION: Where are you located? What are your business hours? Learn More

ANSWER:


We have 9 convenient locations in the Kansas City area: Kansas City Airport, , Independence, Olathe, Overland Park, South Kansas City, Lees Summit, South Overland Park/Rosana Square, Lawrence and Gladstone. Please use our locations map to find the location of your choice with a list of that locations business hours.


QUESTION: Why should I book at BudgetKC.com instead of Budget.com or online travel agent sites? Learn More

ANSWER:


Customers enjoy the lowest available rates, most updated information, and local Kansas City specials by reserving on BudgetKC.com. Find out for yourself my visiting our Deals page and signing up for our emails.


QUESTION: How much of a deposit is required on my card in order to rent? Learn More

ANSWER:


Credit and debit cards require the same amount of money to be available on the card. There is no difference in the amount that is needed just because it is a credit card or a debit card. The minimum amount that we will need is $300.00 or more depending on the length of the rental. If you want to be sure on how much is needed, go ahead and make the reservation, then call us at (816) 243-5757 for the exact amount.


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